Refund policy

1 、 Returns : Our return policy is valid for 180 days. Within the warranty period, if there is a defect in the material or manufacturing process of the product, we will replace the parts or the complete product according to the specific case. After 180 days, the customer must pay the international shipping cost to return and replace the product.

2 、 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3 、 To complete your return, you must supply the product code and order number that can prove the date of purchase to

4 、 Please do not send your purchased products directly to the manufacturer, please contact us first at +8618126352554, we will give you a suitable solution

5 、 Damage caused by improper use, for example, improper supply of power supply, improper use of the product, due to the product being used for purposes outside the predetermined scope, problems or damage caused by the incorporation Components not provided by Ewtto in the product are not covered within this warranty we offer.

6 、 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

7 、 If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

8 、 Customers will only be charged once for shipping costs (this includes returns); Consumers will not be charged for the return of the product.

9 、 If you have not received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially credited to you, then contact your Bank. Refunds usually take a while to process before being credited, if you've done all of this and still haven't received your refund, please contact us at: 

10 、 Exchanges : We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at

11、Sender's address : Av. Nations 6, Zip Code 55717 Mexico state .

12 、 If you have any other questions, you can contact us online or send an email to 

* The warranty policy only applies to products purchased in Mercado Libre and